MaidPro operates as a service‑delivery business, so our "shipping" policy outlines how we schedule and perform cleaning appointments. Service Area: We serve Springfield, MA, and neighboring towns listed in our local section. Booking: Appointments are confirmed via email or phone within two business hours of request. Timeframes: Standard cleanings are completed within a 3‑hour window; deep cleans may require up to 6 hours, depending on property size. Cancellations: Clients may cancel or reschedule up to 24 hours before the appointment without fee; later changes incur a 20% charge of the scheduled service price. Quality Assurance: After each visit, the assigned cleaner fills a checklist and uploads before‑and‑after photos. If a client finds a missed spot, we will re‑clean that area at no extra cost within 48 hours. No physical products are shipped; all cleaning agents are supplied by our team and are EPA‑approved. For any disputes, contact us at ads@maidpro.cfd or call +14133539808.